Spoorthi is based at Zoetis HQ in Parsippany, New Jersey, but some of her most impactful work is helping customers on rural farms in the Midwest. As an Information Technology Services (ITS) Product Manager and Solution Partner for Zoetis, Spoorthi is constantly working to understand customers’ daily needs and challenges to deliver the best technology solutions. The pursuit of this understanding has sent Spoorthi to East Coast veterinary clinics and remote pork operations on dusty country roads in Mid-America where she has helped farms go digital.
Spoorthi played a key role in helping producers convert pig care records from a paper-based system to a web-based dashboard and mobile app that provides daily herd information and real time health tracking to veterinarians and production managers. This technology saves farmers money and time by providing an overview of herd health, which allows them to intervene more quickly if a health challenge emerges.
“Visiting customers is a great learning opportunity. When we’re in the office we try to imagine all the tools our customers have available, but our ideas are not always accurate. Each customer has individual needs and circumstances. It’s important to observe these in person so that we can truly understand their challenges. Operating in the spirit of Customer Obsession is a win-win for our customers and Zoetis,” said Spoorthi. “We want to make their lives easier by creating innovative solutions.”
Spoorthi’s impact reaches far beyond the U.S. She currently plays a key role in the launch of CARYSTA™, a smart new diagnostics platform to support veterinarians’ in-house diagnostics routines. In addition to working closely with customers to understand their clinical needs, Spoorthi works with Research and Development, Information Technology, and Commercial colleagues from the United States, Denmark and Canada to prepare the product’s launch. Spoorthi said that the collaboration has instilled a commitment to our Core Belief of working as One Zoetis: working together with a common purpose, sharing knowledge and resources in the best interest of our customers and company.
“CARYSTA has been a success story for Spoorthi. We gave her the opportunity because she was looking to show what she can do, and she did a fantastic job. Spoorthi’s ability to connect with the different parts of the organization has allowed us to get closer to the commercialization of the product,” said Spoorthi's manager, Joe, Senior Director, IT US Commercial Operations, Zoetis Global ITS.
Driving Her Own Development
Spoorthi joined Zoetis in 2013 as an IT consultant. She is a certified Agile Scrum Master, a development process that enables quick and reliable software product development. She became a colleague in 2016, and was recently promoted. With the help of Zoetis’ Education Assistance Program, Spoorthi also attained a certification in Big Data and Data Analytics from Rutgers University. It allowed her to gain in-depth knowledge of Big Data, which opened an opportunity to understand and implement advanced analytics services to Zoetis Customer Solutions. She works closely with Data Analytics colleagues to implement advanced analytics tools, such as the CLARIFIDE Profit Planner - Economic Evaluation Tool, which complements the Zoetis Clarifide genetics testing suite that helps dairy farmers make better strategic genomic decisions.
When asked about what sets Spoorthi apart, Joe added: “Spoorthi makes a difference. At Zoetis ITS, we try to foster a mindset to improve the business a little bit each day – Spoorthi does that. She takes on new challenges;she works across functions; and, with her toughness and tenacity, she always pulls things over the finish line.”
Supported by Leadership
Spoorthi’s development has also been nurtured by Zoetis leaders. “I’m really thankful for managers who identified my skill set and then empowered me to work outside my comfort zone,” said Spoorthi. “It’s also encouraging to be involved with projects with such great women leaders from across the business. I find it very inspiring.”
Outside delivering meaningful IT solutions to our customers, Spoorthi finds purpose in yoga. She’s still working on her handstand – though with her determination and strength, it won’t be long until she shoulders yet another impressive weight.